Privacy Policy

1. Information We Collect

When you interact with our website or contact Dumo Transport Services LLC, we may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Service address or pickup and drop-off locations
• Information submitted through contact or quote request forms
• Communications conducted via phone or SMS
• Website usage data collected automatically through Google Analytics

We do not knowingly collect sensitive personal data such as financial account information, government identification numbers, or protected health information beyond what is necessary to coordinate medical transportation and courier services.

2. How Information Is Collected

We collect information through the following methods:

• Contact and quote request forms submitted on this website
• Phone calls made to or received from Dumo Transport Services LLC
• SMS communications initiated by or with your consent
• Automatic data collection through Google Analytics when you visit our website

3. How We Use Information

The information we collect is used for the following purposes:

• Responding to service inquiries and contact form submissions
• Providing quotes and scheduling transportation or courier services
• Coordinating service delivery and dispatch communications
• Providing customer support and follow-up communications
• Sending SMS communications related to services and, where consent has been provided, marketing and promotional messages
• Analyzing and improving website performance through aggregated usage data

4. SMS Communications and A2P Compliance

Dumo Transport Services LLC may send SMS messages to phone numbers provided with your consent. The following terms apply to all SMS communications:

• SMS consent is not a condition of purchase. You may use our services without consenting to receive SMS messages.
• Message types include service-related communications (such as scheduling confirmations, dispatch updates, and service alerts) as well as marketing and promotional messages where consent has been provided.
• To opt out of SMS communications at any time, reply STOP to any message received from us.
• For assistance, reply HELP or contact us directly at 320-828-0617.
• Message frequency varies based on your service activity and communication preferences.
• Message and data rates may apply depending on your mobile carrier and plan.
• Mobile carriers are not liable for delayed or undelivered messages.
• Your phone number and SMS consent will never be sold, rented, or shared with third parties for marketing purposes.

5. Data Sharing

Dumo Transport Services LLC does not sell your personal information. We do not share personal data with third parties for their marketing purposes.

We may share limited information with service providers who assist us in operating our business, including:

• Webflow – our website hosting and content management platform
• GoHighLevel – our customer relationship management and communication platform
• Google Analytics – used to analyze aggregated website usage data

All third-party service providers are required to safeguard your data and are prohibited from using it for any purpose beyond providing services to Dumo Transport Services LLC.

Your phone number and SMS consent are never sold, rented, or shared with any third party for marketing purposes under any circumstances.

6. Cookies and Analytics

This website uses Google Analytics to collect aggregated, anonymized data about how visitors interact with our site. This data helps us understand website performance and improve the user experience.

Cookies used on this website are limited to those necessary for essential website functionality and analytics purposes. We do not use advertising cookies, cross-site tracking cookies, or remarketing technologies of any kind.

You may disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain website features.

7. Data Security

Dumo Transport Services LLC implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system or method of data transmission over the internet can be guaranteed to be completely secure. We encourage you to exercise caution when submitting personal information online.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

9. Your Privacy Rights

Depending on applicable law, you may have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information where legally permitted and where retention is no longer necessary.

Minnesota residents may have additional rights under applicable state privacy laws. To exercise any of your privacy rights, please contact us using the information provided in Section 13 of this policy.

10. Third-Party Links

This website may contain links to third-party websites. Dumo Transport Services LLC is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

This website is not directed to children under the age of 13. Dumo Transport Services LLC does not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate steps to remove it.

12. Changes to This Policy

Dumo Transport Services LLC reserves the right to update this Privacy Policy at any time. Changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Dumo Transport Services LLC
Email: info@dumotransport.com
Phone: 320-828-0617